AOL Hell - Holy Flurking Snit!
Read this, then listen to this.
I had one of these experiences in the early 90s, trying to cancel my AOL account when there wasn't even much of an alternative. I was on hold for 35 minutes, being picked up and dropped off and batted around like a ping pong ball. In the end my conversation was remarkably similar to the one suffered by Mr. Ferrari, but I didn't have to get quite so irate.
I had one of these experiences in the early 90s, trying to cancel my AOL account when there wasn't even much of an alternative. I was on hold for 35 minutes, being picked up and dropped off and batted around like a ping pong ball. In the end my conversation was remarkably similar to the one suffered by Mr. Ferrari, but I didn't have to get quite so irate.
posted by Marcus at 10:15 AM
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